Frequently Asked Questions

Visa requirements depend on nationality and length of stay. Many nationalities have short-stay visa-free access, while longer treatment may require an invitation letter from the hospital and an appropriate visitor visa. Check the latest policy with the nearest Chinese embassy before travel; our team can help prepare hospital appointment documentation.

Use the language filter in our hospital directory. Private international hospitals generally have English-speaking staff, and many leading public hospitals operate international departments. Professional interpretation can be coordinated when needed; confirm language support before booking.

Many private and international hospitals work with major international insurers and may offer direct billing after pre-authorization. Public hospitals usually require payment first and reimbursement afterward. Always confirm coverage and billing arrangements with both the hospital and insurer.

Joint Commission International is an independent accreditation organization that evaluates patient safety and care processes against international standards. JCI status can help international patients identify facilities with established systems, but it should be considered alongside specialty strength and physician experience.

Private hospitals commonly accept phone, email or online bookings. Public hospitals often use official WeChat accounts or international departments. Our team can coordinate the appointment after reviewing the diagnosis, timing, language needs and medical records.

Bring your passport, insurance documents, recent medical records and imaging, current medication list, payment method and the local address and contact details for your stay. Carry original files when the hospital requests them.

China has many high-volume Grade 3A public hospitals and international facilities with strong specialty teams. Safety depends on the hospital, department, condition and treatment plan, so select providers using verified information and clinical review rather than ratings alone.

Costs vary widely by diagnosis, hospital type, tests, treatment, room level and length of stay. China may be more affordable than some markets for comparable services, but only a hospital-specific plan after record review can provide a useful estimate.

Many hospitals offer Traditional Chinese Medicine services such as herbal medicine, acupuncture, moxibustion and rehabilitation. TCM may be used independently or alongside conventional care when clinically appropriate; discuss interactions and suitability with qualified clinicians.

Call 120 for an ambulance in mainland China. If possible, ask a Chinese speaker, hotel staff or local contact to help communicate the location and symptoms. This website and its message services are not emergency channels.